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How We Protect Your Privacy at kode alam2

Your account, deposits and personal information stay secure at kode alam2. We're transparent about what data we collect, how we use it, and who can access it.

Account data encrypted end-to-endPayment info never shared with third partiesDANA, OVO, GoPay, QRIS kept confidential
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kode alam2 How We Protect Your Privacy at kode alam2
REACH OUR TEAM

Contact Us About Your Privacy

Have questions about your data or how we handle your information? Our privacy support team is here to help. You can request access to your account data, ask for corrections, or inquire about data retention at any time. We respond to privacy requests within five business days through the channels below.

Team online

Email Support

Send privacy questions to [email protected] and we'll respond with full details about your account data, retention periods and your rights.

Live Chat

Open the chat widget in your account lobby during support hours — Monday to Sunday, 08:00 to 22:00 UTC+7 — to speak with our privacy team directly.

Account Settings

Head to Settings > Privacy inside your kode alam2 account to review what data we hold, adjust tracking preferences and request a data export.

HOW WE SAFEGUARD

Data Security and Your Account Control

We encrypt all sensitive data — your account credentials, payment details and withdrawal addresses — with industry-standard SSL protocols.

Encryption Standard

All deposits, withdrawals and login sessions use 256-bit SSL encryption.

Cookie Policy

We use cookies to remember your language, game history and session state.

Identity Verification

When you withdraw via DANA, OVO, GoPay or QRIS, we verify the registered name matches your account.

Data Retention

We keep account and transaction records for seven years where required by local law, then securely delete them.

Third-Party Access

Payment processors, fraud-detection partners and hosting providers access your data only to deliver their service.

Privacy Request Process

Email [email protected] to request a full data export, correct inaccurate information or ask which data we hold about you.

Privacy and Data — Answered

Below are the questions we hear most often from players in Yogyakarta, Jakarta and across Indonesia about how we handle your privacy and account data.

We collect your name, email, phone number, date of birth and payment details to verify your identity and process deposits. We also log your IP address and device type to detect account misuse. This data is encrypted and stored on secure servers. You can review what we hold by visiting your privacy settings anytime.

No. We do not sell or share your personal information with advertisers, marketers or unrelated third parties. Payment processors, hosting providers and fraud-detection services access limited data only to operate the platform. All partners sign confidentiality agreements and cannot use your data for their own purposes.

Your payment details are encrypted with 256-bit SSL and stored on our secure backend. We do not retain full card numbers or wallet credentials. Payment processors handle the actual transfer; we only store a transaction reference. Your withdrawal address is never visible to other players or support staff except during verification.

Cookies are small files that remember your preferences, language and login state. We use them to keep you logged in and detect fraud. You can disable cookies in your browser settings, but some site features may not work as smoothly. Functional cookies cannot be turned off without losing access.

We retain account records and transaction history for seven years where required by local law, then securely delete them. You can request early deletion of non-critical data such as game history by emailing [email protected]. Legal and fraud-prevention data must be kept for compliance reasons where local law permits.

Yes. Email [email protected] with the subject 'Data Export Request' and we'll send you a full record of your account details, transaction history, device logs and any other data we hold. Requests are processed within five business days. You can also view a summary in your account Settings > Privacy menu.

Contact our support team immediately at [email protected] or via live chat in your account lobby. We'll review your account activity, check for unauthorized access and help you secure your login. We can reset your password, verify your last withdrawal address and flag any suspicious transactions within 24 hours.

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