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Terms and Conditions at kode alam2

When you open an account with us, you agree to our terms. We've written them clearly so you understand how deposits work via DANA, OVO, GoPay and QRIS…

DANA, OVO, GoPay and QRIS depositsWithdrawal verification processAccount security and access rules
kode alam2 Terms and Conditions at kode alam2
REACH OUR TEAM

How to Contact Us About Your Terms

Questions about how our terms apply to your account? Our support team is here. You can reach us via live chat during operating hours, email for detailed policy questions, or through your account settings to update your personal details or request account changes. We aim to respond to all inquiries within one business day.

Team online

Live Chat Support

Chat with our team during lobby hours for immediate answers about your account terms, withdrawal rules, and verification requirements.

Email Support

Send detailed questions about terms, data handling, or account policy to our support address. We respond within 24 hours on business days.

Account Settings

Update your profile, manage deposit preferences, or request account changes directly from your settings menu without contacting support.

YOUR DATA AND SECURITY

How We Protect Your Information

Your account data — name, email, payment details — is encrypted and stored securely on our servers.

Data Encryption

All personal and payment information is encrypted in transit and at rest.

Verification Checks

We verify your identity before processing withdrawals via DANA, OVO, GoPay and QRIS to confirm you own the deposit source…

Cookie Policy

We use cookies to remember your lobby preferences and track site usage.

Data Retention

Account records stay on file for seven years after closure for legal and tax compliance.

Payment Security

Deposit and withdrawal transactions are processed through encrypted payment gateways.

Account Closure Request

Contact support to close your account. We'll disable login access immediately; your balance and transaction history remain accessible for 90…

Frequently Asked About Our Terms

Account access depends on local law. If you're temporarily away but resident in Indonesia, you can log in and play. If you relocate, contact support to confirm eligibility. We block access from regions where kode alam2 is not permitted under local law.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact support.

Yes. Once a deposit processes to your account wallet, it cannot be reversed. If you deposit by mistake, contact support immediately with your transaction ID and we'll review it, but reversal is not guaranteed once funds enter your account.

After you submit a withdrawal request, we verify your identity and payment source (typically one to two business hours). Once verified, funds return to your DANA, OVO, GoPay or QRIS in under one minute. Weekends may add a day.

If we suspend your account, we'll email an explanation. This may happen due to verification failure, unusual activity, or breach of terms. You can contact support to appeal. If your account is closed permanently, your balance is held for 90 days; after that, unclaimed funds may be forfeited under our terms.

You can update your email and phone number in account settings. Your legal name and date of birth are fixed for security and regulatory reasons. To change them, contact support with proof of identity; approval depends on verification outcome.

We share only the minimum necessary with payment processors (DANA, OVO, GoPay and QRIS) to complete transactions. Game studios receive no personal data from us. We do not sell or rent your information to any third party.